General Info

The City encourages everyone to take advantage of the Transit System, but recommends checking the Service Alerts page before leaving to make sure there is not a service outage or route change that may affect your travel plans. The Service Alerts page is accessible from the left menu. Checking the Asheville Transit’s Holiday Schedule can be helpful, too.

About Transit

Asheville Transit provides bus service throughout the City of Asheville and other local areas with 24 bus routes running from 6 a.m.-11:30 p.m., Monday through Saturday. Routes originate from the Transit Center, located at 49 Coxe Avenue in downtown Asheville (next to the U.S. Post Office). The center is conveniently located and provides clean restrooms, indoor and outdoor seating and an on-duty information assistant. The assistant can provide you with the latest maps and schedules; help you with monthly or annual pass purchases; and answer questions that you may have about riding the bus in Asheville.

Transit Master Plan

City Council adopted the Transit Master Plan in 2009. As a result, the following changes were funded:

  • 30 minute route frequencies on main corridors
  • Performance measures implemented to ensure on time performance
  • Consolidation of day and evening routes

Paratransit Service

Asheville Transit contracts with Mountain Mobility to provide paratransit service along its routes. Contact Mountain Mobility directly to determine eligibility.

Fares and Passes

Transit is an inexpensive way to get around Asheville and the surrounding area. Public transportation also helps cut down on global pollutants. Bus riders can pay their fare with cash, tickets or pre-paid passes. Please remember, all cash fares must be exact change. Vehicle operators cannot make change. All fare boxes can accept $1 bills.

As of July 1, 2010:

FARESRATE
Cash Fare$1.00
Ticket Booklet (11 Rides)$9.00
Monthly Pass$20.00
Annual Pass$220.00
DISCOUNT FARES
Cash Fare$0.50
Ticket Booklet (11 Rides)$4.50
Monthly Pass$10.00
Annual Pass$110.00

Discount Fares are available to:

  • Seniors - 65 years of age and older
  • Individuals with disabilities
  • Medicare recipients
  • Students ages 6-19

General Notes:

  • Children ages five and under ride free with an accompanying adult.
  • Transfers are issued with any cash or ticket payment for unlimited trips for the duration of the transfer. Show the transfer to the driver each time you board the bus until the transfer expires. Transfers are valid for 90 minutes.
  • Ticket books, monthly passes, annual passes, and the latest maps and schedule information are available at the Asheville Transit Center, located at 49 Coxe Ave., next to the U.S. Post Office and just steps away from most downtown locations.
  • Asheville Transit Passport Program. Employees of participating businesses and organizations ride by showing their ID (no cash fare), while the employer pays a reduced rate. No fumbling for change or having to buy a pass every month. Ask your employer about it! Or see link above for more information.
  • Security Note: Buses may be equipped with a video and audio observance system.

Tips for Travel

Boarding

While waiting to board the bus, please stand at a designated & signed bus stop. Asheville Transit's first priority is the safety of its passengers and cannot guarantee that riders at any location will be picked up.

Deboarding

When you get within a block of your destination (or your destination is the next stop), ring the chime to signal the driver that you wish to exit. Please stay seated until the bus comes to a complete stop, then exit through the rear doors, if possible, to help speed the loading and unloading of your fellow passengers. Ring the chime by pressing the yellow strip located between or just below the windows.

Eating / Drinking / Smoking

Smoking, eating, and drinking are strictly prohibited on all transit buses. Please extinguish cigarettes and dispose of, or store away, all food and beverages before boarding the bus.

Lost Items

Lost items which are recovered can be picked up at the Asheville Transit offices located at 360 West Haywood St., Monday through Friday, 8 a.m.-5 p.m. Inquiries about lost items may be made by calling (828) 253-5691. Lost items will be kept for thirty days and proper identification should be presented to claim them. Asheville Transit is not responsible for lost or stolen items.

Adverse Weather

During times of adverse weather, please tune to your local radio and television stations regarding scheduling and operations, call Asheville Transit at (828) 253-5691, 5 a.m.-5 p.m., or visit our Service and Weather Alerts page.

Comments, Questions, Complaints

For all inquiries, please call (828) 253-5691. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely Asheville Transit can come to a swift and fair resolution to any problem. Written correspondence may be sent to iride@ashevillenc.gov or Asheville Transit System, 360 West Haywood St., Asheville, NC 28801.

Policies

Bike Policy

Asheville Transit’s policy is to support and promote the use of bicycles. Bicycles shall have access to all transit vehicles whenever feasible in order to support more sustainable transportation options. Asheville Transit allows bicycles to travel on buses at no extra charge, and provides the greatest flexibility possible within the constraints of capacity and safety.

Related Information:

  • Bicycle & Pedestrian Task Force meets on the fourth Thursday of February at 5:30 p.m, in the Buncombe County Training Rm, 199 College St.
  • Bike Love - Asheville on Bikes, Arts 2 People and French Broad Brewery’s fourth Bike Love will be Saturday, Feb. 20th.
  • Bicycle Education & Volunteer Opportunities including; New Drivers’ Bicycle Education Program, Smart Cycling at Owen Middle School, Healthy Buncombe’s Bicycle Rodeos. Contact: claudianix@libertybikes.com
  • Bike Racks are available in the downtown area.
  • Bike Lockers are available for rent. Monthly rentals fees are only $10. Lockers are located in the Rankin, Wall Street & Civic Center Parking Garages. For more information or to rent a locker call Parking Services at 259-5792.
  • Health Partners Seeks Volunteers for Community Health Survey- Health Partners wants you to go door-to-door with other volunteers and county health workers to hear from local community members. Volunteers are needed on specific dates this spring. Their role is to coordinate, to connect, and to put resources at your fingertips, and to make Asheville and Buncombe County the healthiest community in North Carolina. Get involved; (828) 250-5205, or www.healthpartnerswnc.org

For more information contact Barb Mee at ibike@ashevillenc.gov.

Wheel Chair Policy

All Asheville Transit buses offer wheelchair lifts and other features to accommodate riders with disabilities.

By ADA standards, wheelchairs must be secured on buses. There are two wheelchair securement locations per bus, each equipped with devices which hold the wheelchairs safely in place. Operators provide securement assistance as needed. Lap/shoulder belts are recommended for safety purposes.

Boarding the Bus with a Mobility Device

  • Wait by the bus stop in view of the bus operator.
  • If needed, ask the bus operator to deploy the lift.
  • Identify priority seating and securement areas near the front of the bus.
  • If preferred, transfer to a seat. It is the rider's choice to transfer to a seat or remain in the mobility device.
  • Press the signal strip to request a stop.
  • When disembarking, the bus operator will remove the securement straps from your mobility device and deploy the lift.

Tips for Using the Lifts

  • Set the brakes on your mobility device and turn off the power.
  • If you are standing on the lift, be sure to hold the hand rail.
  • Lifts can hold mobility devices up to 30 inches wide and 48 inches long, weighing up to 600 pounds when occupied.
  • A personal attendant may ride the lift with you.
  • Backing your mobility device onto the lift may make it easier to maneuver into the securement area.

Pets on Buses

Only service animals which have been trained to assist an individual in living independently are permitted on board. Smaller domesticated animals (cats & dogs) which can be carried on in pet carrying cages and held in your lap are also allowed.

Asheville Transit Environmental Management Policy (EMS)

The Environmental Management System is a set of processes and practices that enable an organization to reduce its environmental impacts and increase its operating efficiency. The EMS is based on ISO 14001 Standards which provides a structured process for the achievement of continued improvements. These standards will allow us to document the transit operation processes, track and improve them, resulting in better performance and potential savings.

The pilot project, funded by the Federal Transit Administration, includes 7 transit agencies; among them are Boston, Maryland, Miami Dade and Orlando. Virginia Tech is responsible for providing technical assistance and training needed to develop and implement the EMS. The pilot project will be developed during two years.

According to the results from the previous EMS project, the benefits expected from the implementation may include:

  • Improve environmental performance
  • Enhance compliance
  • Prevent pollution and conserve resources
  • Reduce / mitigate risks
  • Increase efficiency
  • Reduce costs
  • Enhance employee morale and possibly enhance recruitment of new employees
  • Enhance image with public, regulators, lenders, investors
  • Achieve / improve employee awareness of environmental issues and responsibilities

This project will provide the knowledge and tools needed to face our continued growth, bringing our transit system and our city to the 21st century.

View the City of Asheville's Environmental Management Policy

Advertising Policy

To learn more about advertising opportunities with Asheville Transit, call 828-232-4537.

Go to Transportation Fees & Charges to view the advertising rate sheet.

Asheville Transit Non-Discrimination Policy

(Titulo VI POLITICA DE NO DISCRIMINACION)

  • Asheville Transit System will provide transit service to all citizens regardless of their race, color, creed, national origin, sex, age, or disability.
  • Asheville Transit System shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin, and shall take action to ensure that applicants and employees are not discriminated against during employment.
  • The transit system shall make special efforts to provide transportation for persons with disabilities, and will comply with 49 CFR 27, Nondiscrimination on the Basis of Disability.

These rights are protected under Title VI of 1964. To make a Title VI complaint complete the Complaint Form (ENGLISH / ESPAÑOL).

Programs

Paratransit Services

Asheville Transit provides Paratransit service along its routes and the service is provided by Mountain Mobility of Buncombe County. Please contact Mountain Mobility directly to determine eligibility, 828-258-0186.

Passport Program

The City of Asheville's Passport program allows employees and students to travel with ease, while allowing employers and schools the opportunity to provide an affordable alternative to driving and providing parking. Employees and students merely flash their ID when boarding the bus, and the employer/school pays one monthly bill for trips. Those trips are billed to the employer or school at a heavily discounted rate from regular fares.Employees and students no longer have to worry about fishing out passes or change for the bus, and employers pay only for transportation actually used.

For more information contact: Office: (828) 232-4522

Disadvantaged Business Enterprise (DBE) Program

The Asheville Transit System’s Disadvantaged Business Enterprise Policy is a federally mandated program to give assistance to businesses owned and operated by certain minorities.

DBE Program Policy Statement - Updated February 2012

The Asheville Transit System has established a Disadvantaged Business Enterprise (DBE) program in accordance with regulations of the U.S. Department of Transportation (USDOT), 49 CFR Part 26. The DBE program has received federal financial assistance from USDOT, and as a condition of receiving this assistance, the City of Asheville has signed an assurance that it will comply with 49 CFR Part 26.

It is the policy of the Asheville Transit System to ensure that DBEs, as defined in part 26, have an equal opportunity to receive and participate in USDOT assisted contracts.

Contact

Asheville Transit Center
49 Coxe Avenue, Asheville NC 28801
M - F 6:30 a.m. - 10 p.m., Sat 8 a.m. - 10 p.m.
(828) 253 5691 / E-mail: iride@ashevillenc.gov